“I want to share my thanks for the fantastic start to our partnership as our new IT service provider. We are so delighted to have you onboard. Your team’s expertise and dedication have already made a significant impact.

We are particularly grateful for your invaluable support and generosity during our recent office relocation. The team behind the scenes were hands-on throughout the whole process and kept us updated. It was a seamless transition with minimal downtime, which was so important for maintaining workflow during such a busy end-of-year period.

The prompt and personalised attention you’ve given to our other requests is sincerely appreciated. We are excited to continue this partnership and look forward to achieving more milestones together.”

ADITS is best described as an invested business partner. They are primarily engaged as the first responder for all staff enquiries regarding any computer, phone, or network access issues. Additionally, they give us 24-hour on-call service for emergencies and facilitate the coordination of all matters requiring attention from specific product providers.

In our search for an IT provider, we needed a competent, locally based service that could offer long-term networking solutions at multiple sites, as well as real time system management. We deliver acute care to the aged, so it is essential these services operate as intended and with a very high level of reliability – ADITS have been integral to our capacity to deliver.

Due to the new demands for fully integrated computer services, our network is quite complex. We require the integration of nurse call, fire, phone, device, and the operation of separate sites, as well as remote access and bespoke software solutions for over 500 users. Above all, lives are at stake. Thankfully, the systems are now so well supported that the need for ADITS to come onsite is very rare. However, when required, they do, which is exactly what we need in a rural and remote location. This gives our staff and residents comfort in knowing that the problem is not being passed around – it is being owned and resolved.

I believe that technology within the aged care industry is going to continue to accelerate. I therefore recommend ADITS as the expertise that can properly relate the finer application of technology for real people, whilst respecting a business’ need to meet expectations of a very wide range of stakeholders, including federal agencies. Our whole service is directed to the care of our resident. We want to do that together with all our stakeholders and do that with excellence, every day. ADITS have embraced our residents as their motivating priority, brilliantly. Their timely support and service structure fully supports our residents’ care and independence.

At Blackheath Thornburgh, we are a regional, independent school, requiring a unique solution to meet the IT challenges in our education environment. Due to difficulties in attracting and maintaining qualified IT staff on premise, we sought an external vendor to assist us. ADITS understands the platforms available; child safety and security required for a school and can provide advice on which solutions can best protect our school. I can rest easy knowing that all devices are monitored, and any breaches reported and actioned. ADITS provides us with an end-to-end solution from device selection to rollout, only possible from their education sector knowledge.

A key differentiator of the ADITS service is the reporting capabilities. Knowing that we have access to information and the capability to see our network in real time allows us to identify what areas we need to focus student and staff training/learning towards. It also gives us the ability to review wireless saturation to assist us to balance classrooms and network traffic to eliminate downtime.

Since working with ADITS and our internet providers, our uptime has been incredible, and our service-level agreement has been met on 90% of all occasions. This is directly the result of ADITS working during holiday periods to ensure major IT works do not impact the system functionality or school day.

One of the most memorable experiences with ADITS was during the North Queensland floods of 2019. We needed onsite assistance urgently and ADITS worked with us to get a technician here, even though the roads were closed. One helicopter ride and a pickup later, we had a technician here to service us. This occurred on three occasions across a 10-day period. Now that is service.

I have a tremendous level of respect for the ADITS Team, who will always look to provide a solution and exhaust all avenues to find one. Our school technician delivers a great service and understands our site intimately. The Helpdesk staff are friendly, welcoming and listen to the information you are providing, then redirect to find a solution, no matter what. The service delivery manager is always touching base to ensure we are getting what we pay for and if there is something more they can do for us. The service we receive is a true testament to the hard work and dedication of the ADITS Team and their passion to deliver the best IT solution to all customers.

In my view they have the runs on the board, and I would highly recommend them to other customers.

Testimonials