Hi – Joe Average here! I’m just your average bloke that knows way too much about IT, with way too much time on his hands. The IT World can be confusing. Cloud, software, hardware, cyber security – you get the point. I would HATE to keep going and show off… BUT, there is someone who can swoop in and take the heavy burden of knowing your IT environment off your already full plate: a Managed Service Provider. A Managed Service Provider (or MSP) is your external IT provider, creating and proactively managing your company’s unique IT environment. Although we are biased, there are several benefits to utilising an MSP in your workplace – let’s dive in!
1. Unlimited support
My favourite analogy to explain an MSP is that it is like Netflix for IT. With Netflix, you automatically pay a set fee every month for unlimited movies and tv shows. With an MSP, the same rule applies, except you are receiving unlimited IT support. This makes it easy for your company to budget, improving your cashflow and putting a smile on your Accounts Teams’ faces.
An MSP empowers every person within your organization to receive support as soon as they need it. This level of proactivity with fast response times increases the productivity of those within your organization. No need for your ‘resident Karen’ to call the Manager and demand approval for her IT support, she can easily submit her request and, as the saying goes, Bob’s your Uncle.
3. Access to a network of Technical Specialists
If you were to have an internal IT department, chances are, you would hire a ‘jack of all trades’. A benefit to outsourcing is the access to a panel of experts who are highly qualified and experienced in their specialised field. They can easily recognise problems and propose appropriate solutions, turning your IT environment into a well-oiled machine.
As your MSP is most likely supporting a variety of clients of different size, structure and industry, they will be able to seamlessly adjust their service offering to suit your requirements. The MSP also works with a variety of vendors, so they can easily alter your product package to suit you as your wants and needs change.
So there you have it; the benefits of utilising a Managed Service Provider. For questions, concerns and smart remarks, contact my knowledgeable tech mates at ADITS on 1300 361 984, or at email@example.com