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Remembering unique and complex passwords for countless online accounts can feel like an impossible task. Many users try to avoid that by simply using the same password for everything. However, this is a security risk that can lead to a data breach or a cyberattack.

To avert those, password managers are proven as an effective solution. But with different options on the market, what should you consider when choosing a password manager?

1. Make Unmatched Security Your First Priority

Security must always be paramount. Your password safety solution should be a digital fortress, where all your organisation’s credentials are well protected. These specific features can help you sleep soundly at night:

• Encryption: Industry-standard encryption is a must. For instance, the AES-256-bit encryption is military-grade technology that scrambles your data into an unreadable format. That makes it virtually impossible for unauthorised persons to access, even if they breach the system.
• Zero-knowledge architecture: This ensures that only you have access to your passwords. Not even the password manager or your IT manager can see or access your master password or the data stored within your vault.
• Multi-factor authentication (MFA): MFA adds an extra layer of security by requiring a second verification step beyond just your password, such as a code sent to your phone.

2. Simplicity can Give the Best User-Friendly Experience

Complexity often becomes a barrier for most users, so choose a password manager with a user-friendly interface. This will allow everyone in your organisation to easily create, store, and manage their passwords. Look for features like:

• Intuitive interface: A clean, well-designed interface can provide clear navigation and better functionality.
• Cross-platform compatibility: Ensure the password manager works flawlessly across all your team’s devices, from desktops and laptops to mobile phones and tablets.
• Autofill functionality: Automatic login form filling saves time and is more accurate, reducing typographical errors.

3. Powerful Features can Enhance Password Management

Beyond basic password storage, consider additional features that streamline your organisation’s password management. These may include:

• Secure password sharing: Allow authorised staff to securely share access to specific accounts without compromising the master password.
• Password strength reporting: This helps to identify weak passwords within your organisation and encourages strong password creation.
• Data breach monitoring: You can be alerted if any of your organisation’s login details appear on the dark web, which is a red flag for a data breach.

4. Cost-Effectiveness: Balance Security with Your Budget

Password managers offer a range of pricing options. While free versions exist, they often come with limitations in features and user capacity. When choosing a subscription plan, consider these:

• Number of users: Choose a plan that accommodates your current and projected team size.
• Features required: Align your budget with the features you need for optimal password management.
• Scalability: If your organisation is growing, ensure the password manager offers flexible plans to adjust as your needs evolve.

5. Look for Industry Recognition and Customer Trust

Reputation matters. Opt for a password manager with a proven track record of password safety and reliability. Research awards and endorsements from reputable organisations.

Also read customer reviews and testimonials to gain insights into real-world experiences. This can help you decide on a password management app that aligns with your organisation’s needs.

6. Aim for Ease of Deployment and Ongoing Support

Implementing a new system can pose challenges. Choose a password manager with straightforward deployment procedures and readily available support resources. Ask about:

• Clear documentation and training materials: User guides and training resources ensure a smooth transition for your team.
• Dedicated customer support: Access to timely assistance when needed can be invaluable.

7. Test Drive with a Free Trial Before You Commit

Take advantage of free trials to see how the software integrates with your existing workflows and user experience. A hands-on experience can help you determine if the password manager can hack your requirements.

By considering the above tips, you will find the perfect password manager for your business. At ADITS we partner with Keeper, a trusted password management app that ticks all the boxes.

A Better Password Management Experience

Investing in a reliable password manager can greatly reduce the risk of data breaches by protecting your organisation’s sensitive information. It can also bring:

• Increased efficiency, because automating password management saves time and improves productivity
• Improved user experience, as employees appreciate the convenience of a smooth and speedy login process
• Compliance with industry regulations that require sound password management practices, which a password manager can provide
• Cost reduction, by saving on IT costs from reduced password-related support calls and less potential security incidents

Of course, a password manager is not a magic bullet – but it can mean one less thing to worry about for your digital security. A comprehensive cyber security strategy will also include Managed IT, security controls and IT governance.

To safeguard all your organisation’s digital assets, check out our CyberShield and CyberShield + solutions for comprehensive cyber security protection.

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How many accounts do you have require using a password?

Think of your email (sometimes multiple addresses), social media (too many channels), productivity platform at work, banking and finance, shopping, streaming, entertainment, gaming, education – the list goes on.

Estimates say that the average person could have dozens to hundreds of accounts. No wonder many people simply use the same password for all of them. That’s a risky practice leaving them vulnerable to cyberattacks, data breaches, and identity theft. However, it’s so much easier than having to remember one password for each of your accounts, right?

There is a safer way: Password managers.

What is a Password Manager?

A password manager is like a personal digital vault. It’s an application that stores your usernames, passwords and sometimes two-factor codes for every account in an encrypted format. It requires a user to remember just one master password to access their vault – you no longer need to recall countless login details for various websites and apps.

Why Use a Password Manager?

Password managers are very convenient and save users a lot of time. As they streamline the login process, the stress and frustration that comes from trying to remember login credentials are removed.

You can also enjoy these benefits from using a password manager:

• Stronger Passwords: Password manager apps help to generate strong, unique passwords for every account. This reduces the risk of brute-force attacks – a trial-and-error method of trying all possible passwords until the correct one is found.
• Improved Security: Because password managers do not reuse passwords, you become less vulnerable to data breaches and identity theft. Also, secure password management solutions are aligned with the principles of cyber security services and frameworks.
• Secure Password Sharing: Some password managers allow users to securely share login credentials with their team, which is safer than sharing plain text passwords.
• Cross-Platform Compatibility: Most password managers work across different devices, ensuring your login information is always accessible.

How Does a Password Manager Work?

Here’s a simplified breakdown:

1. Installation: You download and install a password manager app on your computer or mobile device.
2. Creating an Account: You create an account with the password manager, using a strong and unique master password.
3. Adding Login Credentials: For each website or application you use, simply add the login details (username and password) to your password manager. For new credentials, the password generator feature available in many password managers comes in handy.
4. Automatic Login: When you visit a website or app, the password manager can automatically fill in your login credentials, saving you time and effort.
5. Secure Storage: Your credentials are stored in an encrypted format within the password manager’s vault. This makes it extremely difficult for unauthorised individuals to access your data, even if they were to gain access to your device.

Are Password Managers Really Safe to Use?

You may have heard of the LastPass security breaches and wonder ‘Are password managers really secure’? While risk zero doesn’t exist, it is important to note that there was no flaw in the password manager itself. The attackers instead exploited a vulnerability in third-party software and bypassed existing controls.

This should remind us of the importance of strong security measures. Making sure you enforce strict protocols with your vendors and suppliers is as important as password management.

Our CyberShield and CyberShield+ packages have been designed with this approach in mind. Not only they include an enterprise-grade solution that allows seamless integration and management of passwords across the organisation, but they’re also built around managed IT, security controls and governance.

However, it is fair to question that if a breach happened to LastPass, it could happen to any password manager app, so let’s address that by debunking some common misconceptions:

Myth 1: Password managers are not secure.

Reputable password managers are designed to be secure. Advanced encryption technologies make it virtually impossible for hackers to access your data. Many password managers also utilise multi-factor authentication (MFA) for extra security.

Myth 2: If I lose my master password, I lose everything.

Forgetting your master password is inconvenient, but most password managers offer recovery options. It’s essential to follow the provider’s guidelines for setting up recovery methods to avoid losing access to your passwords.

Myth 3: Storing all passwords in one place is risky.

Keys are often placed together in a keyring or a key safe so they’re not scattered around loosely. In a similar way, storing all your passwords in a secure online password manager is safer than managing them manually. Just make sure your password manager enforces strong password generation and prevents password reuse, so that the risk of a data breach impacting multiple accounts is significantly reduced.

Of course, as previously mentioned, there is no risk-free password manager app. The trick is to find the most secure one that adheres to strict security measures and is perfect for your needs. Here are 7 Tips to Choose the Best Password Manager.

Myth 4: Password managers are too complicated to use.

Modern password managers are user-friendly. Many of them offer intuitive interfaces and features that simplify the password management process. For example, Keeper offers a seamless user experience with its autofill browser extension, allowing you to quickly and securely log in to your favourite websites with a single click.

Myth 5: I can remember all my passwords – so I don’t need a password manager.

We can barely remember to bring milk home on our way back from work, so how are we supposed to remember complex, unique passwords for dozens of online accounts? Relying on memory increases the likelihood of using weak or reused passwords, which can be a recipe for disaster.

Take Control of Your Digital Security

The importance of password safety is easy to underestimate or overlook. But data breaches are wake-up calls that highlight the need for a reliable password management solution.

With a secure password manager, you can enhance your online security posture and reduce the risk of cyberattacks.

At ADITS we believe that due to the constant landscape changes, a secure password management solution is a non-negotiable to create a robust defence against increasingly sophisticated threats.

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In May 2024, Australian eScript provider MediSecure confirmed that they had fallen victim to a sophisticated ransomware attack in 2023. The extent is alarming, as it involved:

• 6.5 terabytes of data
• Personal data belonging to 12.9 million Australians
• Full names, contact information, dates of birth, addresses, Medicare numbers, and prescription records

Prime Minister Anthony Albanese called it a “very significant cyber event.” This highlights the vulnerability of sensitive health information. The attack also underscores the urgent need to enhance cyber security in healthcare, including establishing a robust data backup strategy.

The Importance of Cloud Backups

Cloud backup solutions are a vital part of a comprehensive cyber security strategy, helping organisations like MediSecure mitigate the risks and impacts of cyber attacks.

Not only that but reliable access to quality data can also significantly improve healthcare delivery. The Australian Digital Health Agency stresses the importance of secure and reliable access to patient data with 80% of health consumers expecting innovative digital technologies to improve their healthcare experience.

Yet, some practices still rely on local servers or physical backups, which are more vulnerable to data loss from unforeseen events. Microsoft users might also think that Microsoft 365 built-in backup features are protecting them all the way which is far from the reality as we outline it in our article, Why Microsoft 365’s Built-in Backup Isn’t Enough.

Cloud backups have become the norm for good reasons. Let’s dive into some of those.

Reason 1: Improved Patient Care

“Good collection and use of health data leads to better health care,” affirms the Department of Health and Aged Care. The quality of patient care is strongly impacted when, for example, a doctor cannot access a patient’s complete medical history due to a local server issue.

While healthcare providers still need on-premise servers for their on-premise workload such as their critical line of business apps,an effective backup strategy combines cloud and on-premise backups solutions.

Safeguarding data in the cloud eliminates this risk of wasting precious time in diagnosing and treating patients. By ensuring secure, 24/7 access to patient records from any location with an internet connection, healthcare professionals can provide seamless care, regardless of location or unforeseen events. This improved accessibility translates to faster diagnoses, more efficient treatment plans, and ultimately, better patient outcomes.

Reason 2: Faster Recovery & Less Downtime

Even the most robust IT system cannot stop power outages, natural disasters, cyberattacks, or unexpected events like the CrowdStrike incident from happening. Imagine if a cyclone knocks out power and damages your practice’s servers. How can you access patient records and resume operations?

Downtime in healthcare can have a serious impact on patient well-being and drain your finances. Any healthcare organisation should aim to minimise disruption, especially because downtime can cost thousands per minute. The longer your downtime, the higher the cost.

Cloud backups are an investment in delivering uninterrupted care to your patients. Because your data is stored off-site, you can be back up and running quickly.

In its guide for healthcare providers, the Australian Government itself reminds that “having a recent backup of your data will help you to recover more quickly” in case of an unexpected event, and advocates for offsite backup solutions as well.

Reason 3: Enhanced Compliance with Privacy Act & My Health Records

The World Economic Forum (WEF) urges: “stringent rules and regulations must be put in place to secure sensitive patient data.” Strict adherence with those regulations must therefore be the goal for the healthcare sector.

Cloud backups can be a powerful ally in this fight for compliance with regulations like the Privacy Act (1988) and My Health Record system. Here’s how:

• Data Security: Australian Privacy Principle (APP) 11 in the Privacy Act mandates healthcare organisations to take reasonable steps to protect patient data from unauthorised access, loss, or disclosure. Cloud backups achieve this by employing encryption technologies, rendering patient information unreadable in the event of a breach.
• Access Controls: APP 1.3 of the Act also requires organisations to implement controls over access to personal information. Cloud backups offer granular access controls, ensuring only authorised personnel can view or modify patient data.
• My Health Record: The My Health Record system facilitates secure sharing of patient information between healthcare providers. Cloud backups, with their inherent data security features, seamlessly integrate with My Health Record. This ensures that patients’ sensitive information remains protected throughout the sharing process.

By aligning with these critical provisions, cloud backups empower healthcare professionals to deliver quality care with confidence, knowing their patients’ data is safe and secure. To learn more about compliance, read our article about How IT Services Can Help with Compliance in Your Medical Practice.

Reason 4: Seamless Scalability & Optimal Cost Efficiency

Cloud backups are a smarter solution that will not break the bank for healthcare practices. Traditional on-site servers can become a bottleneck as your practice grows. Upgrading often requires expensive new hardware, which can lead to compatibility issues and downtime.

But cloud storage is inherently scalable. As your data needs increase, your cloud storage can be adjusted. Upfront investments in expensive servers or constant hardware upgrades are not required.

Cloud backups are a cost-effective alternative to in-house servers. Overall, McKinsey & Company found that cloud adoption can cut IT expenses from 30% to 40%.

The Best Time for Cloud Backup Solutions

As healthcare providers, it is crucial to recognise your obligations in safeguarding patient data. Implementing a robust data backup strategy is not just a best practice but a necessity to ensure the continuity of care and compliance with regulations. The recent ransomware attack on MediSecure serves as a stark reminder of the vulnerabilities your industry faces. By adopting cloud backup solutions, you can protect sensitive information, enhance patient care, and ensure rapid recovery from unforeseen events.

At ADITS, we are committed to helping you develop a comprehensive backup strategy tailored to your unique environment. Secure your data, protect your patients, and ensure your practice’s resilience. Contact us today to learn more about our backup services and how we can support your journey towards enhanced data security.

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The importance of data backup cannot be overstated. Ask yourself what would become of your business if you were to lose critical information?

Not only do accidental deletions, hardware failures, or cyberattacks result in business disruption, but they can also damage your reputation, and lead to unexpected financial costs. In Australia alone, the average cost of a data breach has increased by 32% in the last five years.

If you’re enjoying the benefits of Microsoft 365, you might think your business is safe thanks to the built-in backup feature. Unfortunately, even the tech giant acknowledges that it cannot guarantee the security of data stored in its cloud services.

Moreover, there are known vulnerabilities and emerging threats specifically targeting Microsoft SharePoint, a widely used component of Microsoft 365. Recent reports have highlighted security flaws in SharePoint that are being actively exploited by malicious actors, posing significant risks to organisations relying on this platform.

These limitations underscore the need for robust, multi-layered backup solutions that go beyond the built-in options provided by Microsoft 365.

Microsoft 365’s Built-In Backup Features Work

Microsoft 365’s backup features can work with small, individual files. They’re better suited for short-term recovery needs, such as accidental deletions or edits of a project or document. This means that while Microsoft ensures that it won’t lose your data, it does not make any guarantees about restoring data if you do. Let’s dive into some of these backup features.

File History

This enables you to back up specific folders on your local device and allows you to restore previous versions of files in case of accidental deletion or modifications.

However, File History only protects what’s in designated folders on your local device. It doesn’t cover your entire Microsoft 365 environment, which might include emails, shared documents, or data from other applications.

It also has limited functionality. It does not create system image backups for a full system restore, which is crucial for recovering from major system crashes.

Moreover, backups are stored on your local device, which can fill up quickly and become vulnerable if your device suffers a hardware failure. If your local drive fails, you lose both your original data and the backup.

OneDrive Versioning

This feature keeps track of previous versions of files stored in your OneDrive account. It’s useful for reverting to an earlier document draft. However, version history only goes back a certain period, as defined by Microsoft. If you need to recover a file from months ago, this feature won’t be able to help.

There are also security concerns. Microsoft emphasises data protection within their cloud storage, but a successful breach or sophisticated ransomware attack could still compromise your OneDrive backups. Keep in mind that cloud security is a shared responsibility, according to Microsoft – you will always be responsible for your data, endpoints, account, and access management.

Retention Policies

Retention policies can automatically archive or delete older data based on set rules, but they are not true backup solutions. They don’t create a separate copy of your data, and deleted items might be permanently unrecoverable after a specific timeframe. Accidental deletions or data breaches could still result in permanent data loss.

Litigation Hold

This helps preserve emails, even deleted ones, for a set period. It temporarily safeguards specific user mailboxes or data sets during legal proceedings.

Recycle Bins

Recycle bins are not really meant for backups but can be a safety net for recently deleted emails, documents, and other files. You can recover items accidentally trashed, but only within a specific timeframe (typically 30 to 90 days).

Explore Beyond Microsoft 365 Backup Features

An independent, third-party, backup solution is the best way to protection organisations against the most common data loss pitfalls and Microsoft’s limited native recovery capabilities.

Here are our thoughts on why we think a combined effort is the way to go.

• Flexible retention: Third-party backup solutions often provide significantly longer retention periods compared to Microsoft 365’s built-in options. This means you can keep your data for years, ensuring that you have access to historical information whenever needed. This is particularly important for businesses that need to comply with long-term data retention policies.
• Granular recovery: One of the standout features of third-party backup solutions is the ability to perform granular recovery. This means you can restore specific items, such as individual emails, files, or even specific versions of documents, without having to recover entire mailboxes or sites. This level of precision can save time and reduce disruption during the recovery process.
• Automatic and Continuous: Backups run automatically and continuously. You don’t need to remember to manually back up your data because automatic backups are scheduled at regular intervals to ensure continuous protection. Some solutions can capture changes to your data as they happen, so you’re always covered, even for accidental deletions or edits made just moments before.
• Enhanced Security: Cloud backup providers offer advanced security features.
  • Encryption: Data is encrypted both in transit (between your devices and the cloud) and at rest (within the cloud) using industry-standard encryption protocols.
  • Access Controls: You can define who can access your backups and what level of access they have, ensuring only authorised users can view or restore data.
  • Additional Features: Cloud backup solutions may offer features like multi-factor authentication (MFA) and anomaly detection for further security enhancements.
• Attuned with 3-2-1: A cloud-based backup aligns with the 3-2-1 backup rule. This helps optimise data security, with 3 copies of your data on 2 different media types, with at least 1 offsite or cloud copy.

Embrace a Proactive Approach to Your Backup Strategy

Data security is a cornerstone of business resilience. It is important to understand the criticality of your data to find the backup solution adapted to your needs.

Don’t wait for a data loss incident to realise the gaps in your current backup strategy. Take proactive steps now to safeguard your business’s most valuable asset—its data. Investing in a robust, multi-layered backup solution is not just a precaution; it’s a strategic move that ensures business continuity and peace of mind.

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The digital revolution has brought not only fantastic opportunities but also increased the attack surface when it comes to threats. Nearly half of Australian SMBs have already been targeted by cyberattacks with the cost of cybercrime averaging between $46,000 to $97,000 for small and medium sized businesses.

These statistics should serve as a wake-up call, highlighting the urgent need for robust cyber protection!

That’s when cyber security frameworks come in. They provide a structured approach to managing cyber risks, ensuring compliance with industry regulations, and incorporating best practices for IT security.

With the many frameworks available these days, this article will delve into the SMB1001 and look at why it is a game changer for smaller organisations.

An Overview of Cyber Security Frameworks

First, it is important to understand that cyber security frameworks provide a common language and methodology for discussing and managing risks. They aim to safeguard your data, systems, and ultimately, your business’ reputation.

Some of the top cyber security frameworks in Australia are ISO 27001, NIST, CIS Controls and the Essential Eight (E8).

The E8 are supported by the Australian Government who developed it through the ACSC back in 2017 to help businesses mitigate cyber threats. While it is not mandatory for private businesses, it is strongly recommended.

After 7 years, we’re able to look back and realise that these traditional frameworks present challenges for smaller organisations that are looking for something less complex, not resource-intensive to implement, and more flexible to suit their needs.

SMB1001: A Clear Path to Cyber Maturity

Cyber Security Certification Australia (CSCAU) developed SMB1001 to fill the gap in cyber security certification for SMBs.

It addresses the unique challenges faced by SMBs in implementing effective cyber security measures without the complexity and high costs associated with larger, more comprehensive frameworks.

It covers essential security practices across various areas such as incident response, risk management, and employee training, which are often overlooked by simpler frameworks like the Essential Eight.

So, what makes SMB1001 work?

The framework’s certification process is straightforward, practical, and built around five areas of focus:

• Technology Management – This pillar focuses on managing and securing the technology infrastructure, including hardware, software, and networks. It involves implementing security controls such as firewalls, antivirus software, and intrusion detection systems to protect against cyber threats. Regular updates and patch management are also essential to ensure that all systems are protected against known vulnerabilities.
• Access Management – This involves controlling and monitoring access to information systems and data. It includes implementing strong authentication mechanisms, such as multi-factor authentication, to ensure that only authorised individuals have access to sensitive information. Access controls should be regularly reviewed and updated to reflect changes in personnel and roles within the organisation.
• Backup & Recovery – Regular data backups and having a robust recovery plan in place is important. It ensures that data can be restored in the event of a cyber incident, such as a ransomware attack. A well-defined recovery plan helps minimise downtime and ensures business continuity by outlining the steps to be taken to restore systems and data.
• Policies, Plans, & Procedures – this involves developing and implementing comprehensive cybersecurity policies, plans, and procedures. These documents provide guidelines for the organisation’s security practices and response to cyber threats. They should cover areas such as incident response, data protection, and employee responsibilities. Regular reviews and updates are necessary to ensure that the policies remain effective and relevant.
• Education & Training – The SMB1001 framework is designed to be clear, concise, and accessible even for those without a deep technical background. This approach can empower your non-technical staff to take ownership of your cyber security posture. Everybody, at all levels, gets the chance to contribute to keeping the organisation protected. The responsibility of cyber security involves the entire organisation:
  • Employees, by following best practices like not opening suspicious emails, using strong passwords, and regularly updating their software.
  • Managers, by allocating resources for cyber security training and tools.
  • Executives, by prioritising cyber security at a strategic level.

SMB1001 vs. The Essential Eight

Both frameworks have the same goal which is to enhance cyber resilience, but SMB1001 provides a more accessible entry point for businesses of all sizes. It also covers more of the key practice areas that support a robust security program.

In the contrary, the E8 requirements are more technical and complex to comprehend, often leaving small business owners confused and not confident enough to continue building out their security posture.

Take Action with a Reliable Partner

ADITS’ cyber security solution, CyberShield, is built around essential security controls outlined by the SMB1001 :23 Silver Tier 2. Take control of your cyber security today – with expert guidance. ADITS can help your business through comprehensive cyber security services in Brisbane and Townsville.

CyberShield Brochure

With data becoming an invaluable asset and stricter rules regarding its protection, we have enhanced our offerings with CyberShield +, an advanced cyber security solution for businesses. It includes everything from CyberShield, plus a cyber security awareness program through uSecure and compliance to the mandatory Privacy Act.

CyberShield+ Brochure

“Ethics [in AI] is not just about getting the right answer – it demands that we are answerable to others, that we explain ourselves to them, that we listen to their response. It demands that we continue to question if our ethical decisions are right.”

Paula Boddington, author of Towards a Code of Ethics for Artificial Intelligence

Artificial intelligence (AI) is fast transforming our world. It is infiltrating every aspect of our lives, from facial recognition software in airports to mental health chatbots.

As AI keeps growing, so are its opportunities and challenges. Two in three organisations believe AI can boost their productivity with The World Economic Forum projecting 97 million new jobs due to AI by 2025.

AI can streamline administrative processes in Healthcare, personalise learning experiences in Education, and analyse donor data for Nonprofits. It can assist in areas such as:

• Inventory management
• Customer chatbots
• 24/7 hotlines
• Meeting management
• Invoicing
• Talent recruitment
• Compliance monitoring
• Cyber security

Check out our article, 10 Key Opportunities & Implications of AI for Your Business, to explore more AI opportunities that could benefit your business.

With the widespread of AI use comes questions.

“Who’s responsible if AI goes wrong?” Most people (77%) think companies should be held accountable for misuse.

“Do people trust how AI is being utilised?” Only 35% of people globally trust how companies are using it.

This outlines the need for clear rules and ethical guidelines such as Australia’s AI Ethics Principles, essential to building trust.

The AI Ethics Principles: Your Guide to Responsible AI Use

The AI ethics framework outlines eight principles to guide the development, deployment, and use of AI. These are voluntary guidelines meant to inspire and enhance compliance with existing AI regulations and practices.

1. Human, Societal and Environmental Wellbeing

The key goal of AI systems should be creating positive outcomes for individuals, society, and the environment. It encourages the use of AI in addressing global concerns, to benefit all human beings, including future generations.

Also, as organisations benefit from AI, they must consider a broader picture. This includes positive and negative impacts throughout an AI system’s lifecycle, within and outside an organisation.

2. Human-Centred Values

AI tools and platforms must be designed to respect human rights, diversity, and individual autonomy. They should align with human values and serve humans, not the opposite.

AI use should never involve deception, unjustified surveillance, or anything that can threaten these values.

3. Fairness

AI should be inclusive and accessible to all, ensuring no individual is unfairly excluded or disadvantaged. This means actively preventing discrimination against any individual or group based on age, disability, race, gender, and such factors.

Bias can be avoided and fairness promoted by utilising diverse datasets that reflect the world’s population. Algorithmic fairness audits can also be conducted prior to AI system deployment, to analyse for signs of bias against specific demographics.

4. Privacy Protection & Security

AI systems must respect and protect individuals’ privacy rights, by ensuring proper data governance throughout their lifecycle. They should involve securing AI systems against vulnerabilities and attacks, or cyber security services to prevent sensitive data from being stolen or manipulated.

Also, organisations should only collect data that’s absolutely needed for AI to function; the less data you gather, the less privacy risk there is. Measures like data anonymisation can also be implemented, where personal details are removed.

5. Reliability & Safety

AI tools and platforms must consistently perform their intended functions accurately, without posing unreasonable risks. This includes using clean, accurate, and up-to-date data to train your AI systems.

It also means regular testing and ongoing monitoring. This allows you to catch and fix any issues promptly, ensuring the system remains reliable and secure throughout its lifecycle.

6. Transparency & Explainability

Transparency helps build trust and accountability, so AI decision-making processes should be clear and understandable. This ensures people can recognise when AI is significantly impacting them and understand the reasons behind AI decisions. Allow them a “peek under the hood,” with a simplified explanation.

Avoid technical jargon when explaining AI decisions. Use clear and concise language that the average person can understand. The goal is for them to grasp the general idea, not become an AI expert.

7. Contestability

This aims to ensure that individuals, communities, or groups significantly impacted by AI systems can access mechanisms to challenge the use or outcomes of these systems. This encourages providing efficient processes for redress, particularly for vulnerable persons or groups.

For example, if an AI system used for facial recognition at an airport wrongly identifies someone as a security risk, they can easily contest this decision and have it reviewed.

8. Accountability

Organisations and individuals involved in the AI lifecycle must be clearly identifiable and responsible for the outcomes of AI systems. Mechanisms should be in place to ensure that they can be held responsible for the impacts of AI, both positive and negative.

For instance, when an AI-powered software produces biased outcomes, the persons responsible for developing and deploying it must be identifiable and face potential consequences for it.

Ethical AI Through Effective Data Governance

Data is the lifeblood of AI. The quality, diversity, and security of data directly impact the fairness and effectiveness of AI systems. Therefore, your data privacy policies and implementation will hugely influence your use of AI.

Here’s how AI ethics and data governance intersect:

Data Collection, Storage, and Use

The AI ethics framework highlights the importance of collecting and using data ethically. This involves obtaining informed consent, minimising data collection, and ensuring data is used only for its intended purpose.

Data Security and Protection

Cyber security is essential to safeguarding sensitive data. Breaches can expose personal information, which can lead to discrimination, unfair treatment, or even identity theft. Data governance frameworks should thus address security risks and ensure compliance with privacy regulations. We’ve written a really helpful resource to help SMBs meet Australia’s cyber security compliance standards, check it out.

Data Sharing and Collaboration

The principles encourage responsible data sharing while protecting privacy. Secure platforms can facilitate data collaboration, research, and innovation without compromising individual rights. These can incorporate privacy enhancing technologies like federated learning (training AI models collaboratively), which helps preserve data privacy.

Privacy By Design and Default

AI systems should be designed with privacy in mind from the start. This means minimising data collection and ensuring individuals have control over their own data. For example, a fitness tracker that only collects anonymised step data by default can have options for users to share additional metrics if they choose.

By adopting these principles, organisations can shape data governance policies that build trust with stakeholders and ensure responsible AI development.

AI Ethics: Paving a Sustainable Future

Australia’s AI Ethics Principles provide a roadmap for responsible and ethical AI. Integrate them into your governance framework and you can leverage the optimal power of AI.

Do you want to delve deeper into the topic of AI and data governance? We’ve put together a comprehensive eBook that delves into the state of AI nowadays, a comparison between ChatGPT and Copilot as well as a bonus kickstarter guide with the steps to take for a successful AI deployment.

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Did you know that having cyber security covered doesn’t necessarily mean that requirements for privacy laws are in place?

After a few years of major cyber attacks making headlines, we would hope that there is an increasing understanding of the critical importance of cyber security. However now, the focus needs to also be on data privacy.

Why?

• Financial services clients want their data to be secure.
• Patients want Healthcare services to keep their records confidential.
• Donors to Nonprofits want their personal information properly handled.

Data privacy is about protecting people. Of course, all organisations wish for better security, but not everybody does what is needed for data protection. When it becomes an afterthought, it can lead to the impression that privacy and security are at odds with one another.

However, when done strategically, ensuring data privacy can lead to:

• Trust and Confidence: When customers are confident that their data is secure with you, they are more likely to do business with you.
• Regulatory Compliance: Non-compliance with strict regulations can result in hefty fines and legal consequences.
• Competitive Advantage: Customers are becoming more concerned about data privacy issues, so organisations that prioritise it can gain a competitive edge.

An ally in your quest for better data protection is Microsoft 365. The leader in cloud-based productivity software provides a range of features and practices to help organisations protect their sensitive information. In this article, we’ll look at how Microsoft 365 can help to protect your organisation’s data while meeting rigorous compliance requirements.

Security Features in Microsoft 365

What’s in Microsoft 365 that can help you create a resilient digital environment? Here’s an overview of Microsoft (Office) 365 security and compliance features.

*These are all included with a Microsoft 365 Business Premium licence at no extra cost.

Staying Healthy with Microsoft Secure Score

Using Microsoft 365 Secure Score is like having a built-in security health checkup. It evaluates how well you’re protecting your digital assets, including data, devices, and applications. The better your security practices, the higher your score. Secure Score can recommend where you can improve, then you can create an action plan to implement recommended actions.

The Secure Score feature is included in Microsoft 365 Business Premium and available once you start using the suite. You don’t need to set up Secure Score, and you can view it in the Defender for Cloud Overview dashboard. The score automatically updates every day.

Some recent updates to Microsoft Secure Score can further enhance your security posture:

• Phishing-resistant MFA strength is required for administrators
• Windows Azure Service Management API is limited to administrative roles
• Internal phishing protection for Microsoft Forms is enabled
• SharePoint guest users cannot share items they don’t own

Compliance Capabilities in Microsoft 365

Microsoft 365 supports these compliance standards:

• ISO 27001: Outlines best practices for information security management systems and helps improve security controls and risk management
• Health Insurance Portability and Accountability Act (HIPAA): Helps protect healthcare data, controlling access, and maintaining audit trails
• Australian Prudential Regulation Authority (APRA): Guides banks, credit unions, insurance companies, and other financial services institutions in outsourcing material business activities like cloud computing services
• Privacy Act 1988 (Cth): Governs personal information handling by businesses, with Australian Privacy Principles (APPs) outlining how to collect, use, and disclose personal data
• Notifiable Data Breaches (NDB) Scheme: Mandates businesses to report eligible data breaches to affected individuals and the Office of the Australian Information Commissioner (OAIC)

To monitor compliance with these standards, your IT expert can log in to your Microsoft 365 admin centre and navigate to the Security and Compliance section. Choose the relevant modules then configure settings and set up policies. If a standard is not available, you can contact an external IT professional with GRC capability to map out its requirements to your security policies and settings.

Key Compliance Tools in Microsoft 365

The features below can help enhance your compliance:

Best Practices for Data Protection and Governance

Here are some key best practices for enhancing data security in your organisation, particularly when using Microsoft 365:

1. Prioritise data encryption, ensuring sensitive information is obscured from unauthorised access, even within Microsoft 365
2. Implement MFA to add an extra layer of security, deterring potential breaches
3. Regularly update access permissions, reflecting changes in roles and responsibilities, to maintain tight control over data access
4. Conduct frequent security awareness training, fostering a culture of vigilance and proactive protection among your team
5. Utilise Microsoft 365’s advanced threat protection features to guard against sophisticated cyber threats
6. Establish clear data governance policies that define the handling, storage, and transmission of data, aligning with industry standards
7. Engage in continuous monitoring and auditing of data activities to quickly identify and address any irregularities or vulnerabilities
8. Embrace a strategy of least privilege, limiting user access to the minimum necessary for their role, reducing the risk of internal threats
9. Back up data regularly, ensuring business continuity and resilience in the face of unexpected data loss incidents.
10. Stay informed about the latest security trends and updates, adapting your strategies to the evolving digital landscape.

Microsoft 365 Compliance and Cyber Security Solutions in Brisbane, Townsville

Ensuring data security and compliance is a strategic imperative for modern businesses. At ADITS, we understand the complexities and challenges of maintaining those. Our team of experts is dedicated to helping you leverage the full potential of Microsoft 365 to safeguard your sensitive information and ensure regulatory compliance. Whether you are looking to optimise your existing Microsoft 365 setup or planning a new implementation, ADITS offers tailored solutions to meet your specific needs.

Contact us today to learn more about the cyber security services and compliance benefits in Microsoft 365 for your Queensland business:

TRANSFORM WITH MICROSOFT 365

Every Australian relies every day on energy, food, water, transport, communications, health, and banking and finance services. These essentials support our way of life and underpin our economy, security, and sovereignty. Therefore, disruptions to those critical infrastructures can cause significant, if not disastrous, impacts. 

Rising Risks to Our Critical Infrastructures

Cyber actors have been targeting critical infrastructures in recent years, like Medibank, Optus, and Latitude. More recently, an unauthorised network access occurred at DP World Australia, compromising employee data. It forced the business to go offline, disrupting their Brisbane, Sydney, Melbourne, and Fremantle operations; goods were stranded in ports for around 10 days.

For the FY 2022-23, the Australian Signals Directorate (ASD) noted 143 reports of cyber incidents against critical infrastructure. These were primarily due to compromised accounts/credentials, compromised assets/network/infrastructure, and denial of service (DoS). Meanwhile, the global trend points to an estimated hundredfold increase in attacks on critical infrastructure by 2027.

Wanted: A Strong Response Strategy

A response strategy is critical to ensure that your organisation is prepared to deal with cyber incidents effectively. It can help minimise the impact of an attack. 

Critical infrastructures are also required to have a formal incident response plan in place as per the regulations they need to comply with such as the Security of Critical Infrastructure Act 2018 (SOCI). This law details the legal obligations for owners and operators of critical infrastructure assets, including notification duties and government support in case of incidents. The Act applies to these sectors.

Queensland for instance has outlined a Cyber Security Hazard Plan to mitigate cyber incidents with state-wide or national impacts, that can lead to a response strategy tailored for your organisation:

1. Prevention: Understanding and minimising the cyber risks that could impact an organisation, the state, or the nation
2. Preparedness: Reducing the consequences of an incident and ensuring effective response and recovery
3. Response: Delivery of appropriate measures to respond to a cyber incident
4. Recovery: Implementing post-incident strategies for recovering systems and restoring services

The strategy emphasies the need for the collective effort of individuals, community groups and organiations, local governments, businesses, the tertiary sector, the Queensland Government, and the Australian Government. This can be done through the Joint Cyber Security Centres (JCSC), a network to exchange information, collaborate, and share resources.

The ASD, via its Cyber Security Partnership Program, also works closely with businesses and individuals to provide advice and information about the most effective ways to protect their systems and data.

Best Practices for Securing Critical Infrastructure

How can you defend your organisation against cyber threats? Here are some best practices for the critical infrastructure sector.

Elevating Security with AI and Advanced Technologies

Artificial intelligence (AI) is now a cornerstone in fortifying cyber security for critical infrastructure. It can swiftly process vast datasets, identify subtle patterns, and adapt to novel threats, providing unparalleled efficiency and continuous learning. 

But AI isn’t the only advanced technology enhancing cyber security. Here are a few more:

• Cloud Encryption, which can ensure data security in cloud-based platforms
• Extended Detection and Response (XDR), with improved threat detection and incident response capabilities
• Blockchain technology’s secure data storage capabilities can be leveraged for data integrity and authentication
• Generative AI (GenAI), which can detect and respond to cyber threats in new ways

Your Next Step: Assess Your Risk Factors

With employees being your first line of defence, ensuring continuity and proper emergency response begins with identifying your human risks. ADITS’ free Human Risk Report (HRR) will help you identify domain impersonation threats and released credentials. You will receive a comprehensive report with some actionable tips as well as a free phishing campaign to test your employees’ awareness.